In this article, we will review Castlery Furniture, a brand offering stylish and affordable furniture with customizable options. We will look closely at the quality of their products, customer service, and reputation in the furniture industry. We will also provide opinions and recommendations based on our experiences with the brand.
Additionally, we will examine customer reviews and ratings to understand what customers can expect when purchasing from Castlery comprehensively. Whether you’re considering Castlery for your next furniture purchase or simply curious about the brand, this article will provide valuable insights to make an informed decision.
About Castlery
Castlery’s furniture is designed to be stylish, modern, and affordable. Their selection includes everything from sofas and sectionals to dining tables and beds. One of the standout features of Castlery’s furniture is its customizable options. For example, many of their sofas and sectionals come with various fabric and color options, allowing you to customize the piece to match your style and home décor.
In terms of quality, Castlery’s furniture is generally well-made and durable. They use high-quality materials such as solid wood, top-grain leather, and durable fabrics. However, some customers have reported issues with the quality of their furniture, including scratches, dents, and loose joints.
Overall, Castlery’s furniture is an excellent value for the price. While it may not be the highest quality furniture on the market, it is well-made and stylish and is a perfect option for those on a budget.
Castlery Customer Service
Castlery’s customer service has received mixed reviews from customers. Some customers have reported positive experiences with the brand’s customer service team, citing helpful and friendly representatives who were able to resolve their issues quickly. However, other customers have reported negative experiences with Castlery’s customer service, citing long wait times, unhelpful representatives, and difficulty getting issues resolved.
One of the most common complaints about Castlery’s customer service is its return policy. Some customers have reported difficulty returning items, and others have said they are being charged restocking fees for returned items. However, it’s important to note that Castlery’s return policy is clearly outlined on its website, and customers are encouraged to read it before purchasing.
While Castlery’s customer service may need improvement, the brand is committed to providing a positive customer experience. Their website includes a comprehensive FAQ section, and customers can contact their customer service team via phone, email, or live chat. In addition, Castlery offers a white glove delivery service, which can help ensure that your furniture is delivered and set up correctly.
Castlery Discounts & Sales
Castlery is known for offering regular discounts and sales on its products. Customers who are looking to save more should keep an eye on Castlery during big holidays such as Black Friday, Cyber Monday, and Christmas, as the company often offers substantial discounts during these times. Additionally, Castlery may offer seasonal sales on their official website.
One of the best ways to score a deal on Castlery’s products is to browse the company’s Sale category on its website. This category features limited-time discounts on select models, bundle sales, and other deals that can help customers save money.
Castlery’s Reputation
Castlery is a relatively new furniture brand founded in 2013, so it may have a different brand recognition than some of its more established competitors. However, in the years since its founding, Castlery has built a reputation for providing high-quality, stylish furniture at affordable prices.
Castlery has built its reputation by working with skilled artisans and using high-quality materials to create its furniture. Many customers have noted that the table feels sturdy and well-made, a testament to the brand’s commitment to quality.
In addition, Castlery has received positive reviews from several well-respected publications, including Architectural Digest and The Wall Street Journal. These reviews have praised the brand’s sleek designs and affordable prices, helping to build its reputation as a go-to source for stylish, cheap furniture.
Of course, every brand is flawed, and Castlery has also received some negative reviews. However, Castlery has built a positive reputation in the furniture industry, and we expect it to continue to grow and evolve.
Personal Opinion and Recommendation
As a furniture enthusiast and reviewer, I have enjoyed trying many different furniture brands. Based on my experiences with Castlery, this is a brand that I highly recommend to anyone looking for affordable, stylish furniture.
Despite the affordable prices, I was impressed with the quality of the furniture, which felt sturdy and well-made. Additionally, the designs were modern and stylish, with various options to fit different tastes and needs.
While the customer service experience may vary, Castlery’s team was responsive and helpful when I had questions or concerns about my order. And while there were some negative reviews about the delivery process, my experience was positive, with my furniture arriving promptly and in good condition.
Overall, Castlery is an excellent option for anyone looking to furnish their home on a budget without sacrificing style or quality.
Customer Reviews and Ratings
When it comes to purchasing furniture, it’s always helpful to take a look at what other customers have to say. Castlery has many customer reviews and ratings available online, which can be a valuable resource for those considering the brand.
Overall, Castlery has received positive reviews from many customers, praising the furniture’s quality and style. Customers have noted that the table feels sturdy and well-made, despite the affordable prices. The designs have also been reported as modern and stylish, with various options for different tastes and needs.
However, there have also been some negative reviews and ratings, particularly regarding the customer service experience and the delivery process. Some customers have reported issues with a delayed delivery or damaged furniture upon arrival. Others have reported difficulty contacting customer service or receiving adequate support when problems arise.
Despite some negative reviews, it’s essential to remember that every customer’s experience can be different. Various reviews and ratings provide a more well-rounded understanding of the brand and what to expect. Ultimately, it’s up to each customer to decide whether Castlery fits their needs and budget.
Top Customer Review
“I recently purchased furniture from Castlery in 2023 and I must say that I am absolutely delighted with my purchase. The furniture looks great and really adds a touch of elegance to every room.
The delivery date was prompt and the price point was very reasonable. I loved the fact that I could order swatches to help me decide on the perfect color and fabric for my furniture.
The great quality of the furniture really shows and I couldn’t be happier with my choices. It was so easy to put together each piece of furniture, including the leather sofa and sideboard.
The white glove service was an added bonus as they made sure everything was set up perfectly in my home. I love this sofa and it is by far my favorite piece of furniture in my home.
I highly recommend Castlery to anyone who is in the market for high-quality furniture. The delivery company was also fantastic and the shipping was fast, which saved me time and allowed me to enjoy my beautiful couch even sooner. Overall, I am very satisfied with my purchase and will definitely be purchasing from Castlery again in the future.”
Castlery Furniture Review
Castlery Adams Chaise Sectional Sofa Review
One of Castlery’s popular offerings is the Adams Chaise Sectional Sofa, a versatile and stylish piece that can work well in various spaces. This sofa features a chaise that can be placed on either side, comfortable cushions, and a modern design.
Customers have had positive things to say about the Adams Chaise Sectional Sofa. Many have praised the comfort of the cushions, noting that they feel plush and cozy without losing their shape over time. The ability to choose which side the chaise goes on has also been appreciated by many customers, as it can make the sofa work well in various spaces.
In terms of style, the Adams Chaise Sectional Sofa has been described as modern and elegant, with clean lines and a minimalist aesthetic. Some customers have noted that the sofa looks even better in person than in photos, which can be a pleasant surprise.
However, the Adams Chaise Sectional Sofa has also been criticized. Some customers have noted that the sofa can be challenging to assemble and that the instructions could be more explicit. Others have reported issues with the durability of the couch over time, with some noting that the cushions have started to sag or lose their shape after prolonged use.
Despite these criticisms, many customers have still found the Adams Chaise Sectional Sofa worthwhile. It’s essential to remember that every individual’s experience can be different and that what works well for one person may not work well for another. Ultimately, it’s up to each individual to decide whether the Adams Chaise Sectional Sofa is the right choice for their needs and preferences.
Castlery Amber Bouclé Swivel Chair Snow Review
The Castlery Amber Bouclé Swivel Chair in Snow is a stylish and comfortable addition to any room. This chair is designed with a curved back and plush cushioning, providing ultimate relaxation for those looking to unwind after a long day.
One of the standout features of the Amber Bouclé Swivel Chair is its unique swivel base, which allows you to rotate the chair to face any direction easily. This makes it perfect for use in a living room, bedroom, or home office, as you can easily adjust the chair to suit your needs.
The chair’s bouclé fabric is also worth noting, as it is soft to the touch and adds a touch of texture to your space. The snow color option is a versatile and classic choice that can complement various décor styles.
In terms of construction, the Amber Bouclé Swivel Chair is made with high-quality materials, ensuring durability and longevity. The chair’s solid wood frame provides a sturdy foundation, while the seat cushion is made with high-density foam to maintain its shape over time.
Overall, the Castlery Amber Bouclé Swivel Chair Snow is an excellent investment for anyone looking for a comfortable and stylish seating option. Its unique swivel base, cozy bouclé fabric, and solid construction make it a standout piece in any room.
Castlery Kelsey Marble Dining Table Natural Ash Review
The Castlery Kelsey Marble Dining Table is a stunning piece that will elevate any dining room’s look. The table features a solid natural ash wood base that provides excellent stability and support for the beautiful marble tabletop. The tabletop is made from high-quality Carrara marble, known for its durability and timeless elegance.
One of the standout features of this dining table is its size. At 78.7 inches long and 39.4 inches wide, the Kelsey Marble Dining Table is the perfect size for hosting family and friends for meals or gatherings. It comfortably seats up to six people, making it an excellent option for larger families or those who frequently entertain.
In addition to its size, the Kelsey Marble Dining Table is also straightforward to assemble. It comes with all the necessary hardware and instructions, and most customers report that it can be put together in under an hour. The table is also straightforward to maintain, with the marble tabletop only requiring occasional cleaning with a damp cloth.
Overall, the Castlery Kelsey Marble Dining Table is an excellent choice for a high-quality and stylish dining table. Its combination of natural ash wood and Carrara marble gives it a timeless elegance that will complement any décor style. Its size, ease of assembly, and low maintenance make it a practical and convenient choice for any household.
Castlery Seb TV Stand Long Review
The Castlery Seb TV Stand Long is a piece of stylish and functional furniture designed to accommodate modern televisions and other media devices. Made from high-quality materials, this TV stand is durable and visually appealing.
The standout feature of the Seb TV Stand is its long, minimalist design that provides ample storage space for media devices, remote controls, and other accessories. The stand is constructed from solid ash wood and finished with a natural matte lacquer that gives it a sleek and modern look.
The Seb TV Stand also features a convenient cable management system that helps to keep all of your cables and wires neatly organized and out of sight. This makes it easy to maintain a clean and clutter-free living space.
Regarding assembly, the Seb TV Stand is easy to assemble and comes with all the necessary hardware and instructions. The stand is also relatively lightweight, making it easy to move around and adjust to your preferred viewing angle.
Overall, the Castlery Seb TV Stand Long is an excellent choice for stylish and functional furniture to complement their modern living space. Its sleek design, ample storage space, and easy assembly make it a highly recommended option for those in the market for a new TV stand.
Castlery Lexi Tufted Bed Review
The Castlery Lexi Tufted Bed is a stunning centerpiece for any bedroom. This bed exudes elegance and luxury with its sophisticated tufted headboard and sleek platform base.
The headboard is carefully crafted with diamond tufting and soft, durable fabric, providing a comfortable and supportive backrest for reading or watching TV in bed. The base is made of solid wood and is designed with slats, eliminating the need for a box spring.
One of the best features of the Lexi Tufted Bed is its versatility. It comes in three different sizes (queen, king, and California king) and three different colors (gray, beige, and navy), making it easy to find the perfect fit for your space and style.
The assembly process is straightforward, and all the necessary tools and hardware are included in the package. However, it is recommended that two people work together to assemble the bed, as some of the pieces are pretty heavy.
Overall, the Castlery Lexi Tufted Bed is a fantastic investment for anyone looking to add a touch of sophistication and comfort to their bedroom. Its quality construction and elegant design make it a worthwhile purchase, and I highly recommend it to anyone in the market for a new bed.
FAQs
Castlery Furniture is owned by co-founders Declan Ee and Fred Ji.
The brand offers limited international shipping. With shops in the US, Singapore, and Australia, shipping locations are available depending on the zip code.
Shipping is limited to regions within the three countries they exist in. Flat rates are calculated by price and location for the US, and delivery time follows a similar set of rules determined by the address put in for shipping at checkout. Three delivery services are available to choose from before purchase: Standard Service, Room of Choice, and White Glove.
Castlery Furniture offers a 14-day return policy, but all returned items require a 20% restocking fee. To initiate a return, customers can head to the Contact Us page and fill out the information on the Online Contact Form with the “type” specified as “Request Return.” Castlery Furniture’s customer service will contact you to arrange pick-up times for the item.
Castlery Furniture’s customer service works from 10 am to 6 pm PST between Monday and Friday. Customers can contact them through phone: +1 866.306.1666, live chat, email: help.us@castlery.com, or by filling out their Online Contact Form.
Conclusion
In conclusion, Castlery offers modern and stylish furniture pieces for US, Singapore, and Australian customers. Although their international shipping options are currently limited, they have multiple delivery services available for customers, depending on their needs.
Their return policy is accommodating, but customers should know the restocking fee. Castlery’s customer service is available through various channels, making it easy for customers to get in touch and resolve any issues. Overall, Castlery furniture is an excellent option for those looking for affordable, modern furniture pieces that are both stylish and functional.
