Design Within Reach is a well-known brand that has made a name for itself in high-end furniture and home accessories. Founded in 1998, the company has built a reputation for offering modern, minimalist designs that are both stylish and functional. However, with so many furniture brands on the market, knowing whether DWR is the right choice for your home can take time and effort.
This article aims to provide a comprehensive review of DWR furniture based on personal experience and research. We’ll cover everything from the brand’s design philosophy and product offerings to the quality of its materials, delivery, customer service, and overall value. By the end of this article, you’ll better understand what to expect from DWR furniture and whether it’s the right fit for your home and lifestyle.
Overview of Design Within Reach Furniture
Design Within Reach is a furniture and home accessories brand specializing in modern, minimalist designs. The brand was founded in 1998 by Rob Forbes, who sought to bring the masses high-quality, authentic modern furniture. Design Within Reach has become a destination for design-conscious consumers who appreciate clean lines, simple shapes, and functional aesthetics.
Design Within Reach furniture store offers furniture and home accessories, including sofas, chairs, tables, lighting, and rugs. The brand collaborates with top designers worldwide to create innovative, high-quality, stylish, functional, modern, and functional products. The most popular DWR collections include the Eames Lounge Chair and Ottoman, the Nelson Bubble Lamp, and the Saarinen Dining Table.
One of the defining features of DWR furniture is its focus on craftsmanship and quality. The brand uses only the best materials, such as solid wood, leather, and high-quality fabrics, to ensure that its products are both durable and beautiful. Additionally, the company is committed to sustainability and ethical manufacturing practices, making it a popular choice for environmentally conscious consumers.
Overall, Design Within Reach furniture offers a unique blend of modern design, high-quality materials, and sustainability that sets it apart from other furniture brands on the market. Whether you’re looking for a statement piece for your living room or a functional work desk for your home office, Design Within Reach is sure to have something that fits your style and needs.
Table of Important Information
| Information | Details |
| Products | Modern furniture and accessories |
| Warranty | Varies by product |
| Return policy | 30 days from delivery date |
| Financing options | Yes, through Affirm |
| White glove delivery | Available for an additional fee |
| Shipping time | 1-2 weeks for most items, up to 12-16 weeks for custom orders |
| Physical stores | Yes, in select locations |
| Customer service | Phone, email, and live chat support available |
| Promotions | Periodic sales and promotions on select items |
| Reputation | Mix of positive and negative customer reviews |
| Price range | Mid to high-end |
| Designers | Collaborations with well-known designers, including Eames, Saarinen, and Bertoia. |
| Website | https://www.dwr.com/ |
| Rating | 4.2 out of 5 stars (based on customer reviews) |
Shipping & Delivery
Design Within Reach furniture store offers various shipping and delivery methods to ensure a seamless shopping experience for its customers. The shipping methods are determined by the type of items ordered, with smaller items being shipped via FedEx. At the same time, furniture and more oversized parcels are delivered through Threshold or full-service In-Home Delivery. Suppose an order includes items shipped through multiple methods. In that case, FedEx charges for items shipped outside the contiguous U.S. and Canada are added to any applicable Threshold or In-Home appointments. Customers can view available delivery options for their orders in their shopping carts.
COVID-19 has caused supply chain disruptions and transportation delays, affecting the arrival dates of products not currently in stock. Design Within Reach apologizes for any inconvenience caused by these delays. It is committed to providing accurate arrival dates as much as possible.
For shipping to the US, Canada, and Puerto Rico, in-stock items usually ship within 1-5 business days. FedEx is used for smaller items, and orders of $250 or more (excluding some furniture) are eligible for free shipping. The minimum shipping charge for orders under $250 is $14.95.
Threshold delivery is available for furniture and larger parcels, with typical delivery times ranging from 1-3 weeks from the shipment date within the contiguous U.S. A 4-hour delivery window is provided, and items are delivered over the threshold. Multi-unit building addresses are left inside the building entrance instead of the door. Threshold delivery costs 12% of the order value, with a maximum charge of $349.
For full-service In-Home delivery, furniture is shipped to the customer’s room of choice, assembled, and packaging materials are removed. Delivery times are usually 1-3 weeks from shipment within the contiguous U.S., and a 4-hour delivery window is provided. The cost of In-Home Delivery depends on the distance of the delivery location from a Design Within Reach shipping center. Local delivery (within 50 miles) costs $349 per trip, regional delivery (50-100 miles) costs $399 per trip, and nationwide delivery (over 100 miles) costs $499 per trip.
For shipping to Alaska, Hawaii, or Puerto Rico, additional charges of $150 are added to Threshold and In-Home Delivery if the delivery location is an island. FedEx charges are also added, costing 12% of the order value and a maximum amount of $499. Threshold Delivery costs 12% of the order value, with a full charge of $599. In-Home delivery to local areas costs $949 per trip, while national delivery costs $599.
Design Within Reach can ship to domestic freight forwarders chosen by the customer for delivery overseas. However, they cannot ship to hotels, P.O. boxes, APO, FPO, or DPO destinations. Customers can contact the Design Within Reach Studio or call 800.944.2233 before ordering expedited shipping. Most small-parcel in-stock items can be ordered with FedEx Next-Day or 2-Day delivery for an additional cost. However, some items may be excluded due to size, weight, or fragility. Orders shipping to Alaska, Hawaii, Puerto Rico, or Canada do not qualify for expedited shipping.
In summary, Design Within Reach offers customers a range of shipping and delivery methods, with options for different items and delivery locations. While COVID-19 may cause delays in product transportation, Design Within Reach is dedicated to providing accurate arrival dates and ensuring a seamless shopping experience.
Personal Experience with Design Within Reach Furniture
I have had several experiences with Design Within Reach furniture, both positive and negative. On the positive side, I have purchased several pieces of furniture from the brand over the years, including a sofa and a dining table, and have been generally pleased with the quality and design of these items. The couch, in particular, has held up well over time and still looks excellent despite regular use.
However, I have also had some negative experiences with Design Within Reach furniture, particularly regarding delivery and customer service. On one occasion, I ordered a set of dining chairs and was given an estimated delivery date of four weeks. However, when the delivery date arrived, I received a call from the delivery company informing me that the chairs were not in stock and would not be available for several more weeks. This delay caused significant inconvenience, as I had planned a dinner party around the arrival of the chairs.
Additionally, when I tried to follow up with Design Within Reach customer service about the delay, I found getting a clear answer or resolution challenging. The representatives I spoke with were polite but seemed uninformed about the status of my order and unable to provide a timeline for when the chairs would be available. This lack of communication and transparency left me feeling frustrated and disappointed.
Despite these negative experiences, I still believe that Design Within Reach furniture is worth considering for those in the market for modern, high-quality furniture. While the brand’s delivery and customer service may not always be perfect, the quality and design of its products are generally top-notch, and the company’s commitment to sustainability and ethical manufacturing practices is commendable.
Research on Design Within Reach Furniture
In addition to my experiences with Design Within Reach furniture, I researched the brand to get a broader sense of its reputation and quality.
Overall, Design Within Reach has a generally positive reputation among the furniture industry and consumers. The brand is known for its high-quality modern and mid-century modern designs, focusing on sustainability and ethical manufacturing practices. Many of its products are produced in collaboration with well-known designers and architects, such as the iconic Eames lounge chair.
However, like any brand, Design Within Reach is not immune to negative reviews and criticism. Some consumers have reported delivery delays, customer service, and product quality issues. Additionally, some critics have raised concerns about the brand’s pricing, which can be higher than similar items from other furniture retailers.
That said, the overall consensus among consumers and industry experts is that Design Within Reach offers a unique and high-quality product selection for those interested in modern and mid-century modern furniture. As with any purchase, it’s essential to research and considers all factors before investing in a piece from the brand.
Design Within Reach Furniture Reviews: What Do Customers Think?
To better understand how Design Within Reach furniture is perceived by customers, I looked at reviews on several popular consumer review sites, including Trustpilot, Consumer Affairs, and Yelp.
Overall, Design Within Reach has received mixed reviews from customers. On Trustpilot, the brand has a 2.8 out of 5 stars rating based on over 400 reviews. Many positive reviews praised the brand’s unique, high-quality designs and sustainability commitment. However, numerous negative reviews also cited issues with delivery, customer service, and product quality.
Similarly, on Consumer Affairs, Design Within Reach has a rating of 2.5 out of 5 stars, based on over 160 reviews. Many positive reviews praised the brand’s designs and product selection. In contrast, negative reviews cited customer service, delivery, and product quality issues.
On Yelp, Design Within Reach has a mixed rating, with some locations receiving high marks. In contrast, others have low ratings due to negative experiences.
In summary, while there are undoubtedly positive reviews of Design Within Reach furniture, numerous negative reviews cite issues with delivery, customer service, and product quality. As with any major purchase, it’s essential to research and weighs all factors before investing in furniture from the brand.
Design Within Reach Bestsellers
DWR has a range of furniture pieces that are popular among customers. These bestsellers include furniture by renowned designers like Charles and Ray Eames, George Nelson, and Hans Wegner.
One of the most popular items is the Eames Lounge Chair and Ottoman. This iconic piece has been a favorite since its introduction in 1956, with its sleek and comfortable design. It is still highly sought after today.
The Saarinen Tulip Table is another popular item designed by Finnish architect and designer Eero Saarinen. The table’s simple yet elegant design, with a single pedestal base and round top, has made it a classic in modern furniture.
The Nelson Platform Bench is also a top seller, with its versatile design and use as both a seating and table option. It was designed by George Nelson, a prolific designer and architect is known for his mid-century modern style.
Other bestsellers include the Wishbone Chair by Hans Wegner, the Noguchi Coffee Table by Isamu Noguchi, and the Womb Chair by Eero Saarinen.
These bestsellers showcase the timeless appeal and quality of Design Within Reach’s furniture, making them an excellent choice for those seeking high-end modern furniture for their home or office.
Eames Chair and Ottoman Reviews
The Eames Lounge Chair and Ottoman is a modern masterpiece, combining inviting leather or fabric with the sleek form of molded wood. Designed by Charles and Ray Eames in 1956, it is widely considered one of the most significant designs of the 20th century: the chair and ottoman feature molded wood shells filled with removable cushions available in standard or tall sizes.
The set is assembled by hand to ensure the highest quality and craftsmanship. The cushions can be removed and changed. Each piece is stamped with a medallion on the chair’s underside to signify authenticity. The Eames Lounge Chair and Ottoman are eco-friendly, with certifications for indoor air quality and environmentally preferable and socially responsible office furniture.
The set is suited for living spaces, reception areas, and executive offices. It comes with a 5-year warranty and is designed by Charles and Ray Eames, whose unique synergy led to a new look in furniture.
Saarinen Dining Table Review
Suppose you’re looking for an architecturally designed and environmentally friendly dining table. The Knoll Saarinen Dining Table, also known as Saarinen Tulip Table, is an excellent choice. Designed by the genius architect Eero Saarinen, this table features a sculptural pedestal base inspired by a drop of high-viscosity liquid, adding a touch of magic to the design and providing more legroom.
The table comes in a choice of marble, granite, quartz, wood veneer, or laminate top. The cast-aluminum base has a corrosion-resistant Rilsan finish. The tabletop is made in Italy or the USA, depending on the material.
As an eco-friendly product, this table is certified Intertek Clean Air GOLD, which means it’s approved for low-VOC emissions and conforms to ANSI/ BIFMA e3 standard credits 7.6.1, 7.6.2 and credit 7.6.3, including the California Department of Public Health (CDPH) Standard Method v1.2 01350 (2017), as well as low-emitting materials for WELL and LEED.
The Knoll Saarinen Dining Table is an authentic product from Knoll. It comes with a 5-year warranty (terms and conditions may vary). It requires assembly and weights 153 lbs. The table’s general dimensions are 28.25″ H 47.25″ W 47.25″ D 47.25″ DIA. The box dimensions are 47″ Diameter Top:12″ H 50″ W 50″ D Round – Base:32″ H 32.28″ W 32.28″ D.
Overall, the Saarinen Dining Table is a beautiful, well-designed, and eco-friendly piece of furniture that would make a great addition to any home. This table is worth considering if you want a statement piece that combines form and function.
Wishbone Chair
The Wishbone Chair from Carl Hansen & Søn is a true Danish design classic. Inspired by portraits of Danish merchants sitting in Ming Chairs, this chair requires over 100 manufacturing steps, most carried out by hand, making it a testament to craftsmanship.
The sculptural form features a wraparound backrest that supports the arms and is made of a solid wood frame with a handwoven paper cord seat. Designed in 1949 by Hans Wegner, this chair is also known as the “Y” or “CH-24” and has been produced by Carl Hansen & Søn since 1950. Made in Denmark using the best natural materials and refined steam-bent methods, the Wishbone Chair is made to last for generations. Perfect for the dining room, living room, or office, this is the authentic Wishbone Chair and comes fully assembled.
DWR honors a one-year product warranty; brand-specific warranties may extend to longer periods. Add this iconic Danish design to your home and enjoy its beauty and durability for years.
Noguchi Coffee Table
The Noguchi Coffee Table is a masterpiece of furniture design that perfectly blends art and function. Designed by sculptor Isamu Noguchi in 1948, this iconic piece of furniture has been a favorite in homes and offices ever since. The table’s simple design is a testament to the beauty of simplicity. The base comprises two smoothly shaped pieces of solid wood that interlock to form a tripod, supporting a thick glass tabletop. The base is available in black, walnut, white oak, and white ash, with the white ash, finished to maintain its creamy white color over time.
One of the most distinctive features of the Noguchi Table is its sculptural base, which looks different from every angle. To signify its authenticity, the table is etched with Noguchi’s signature in two places: on the longest edge of the glass tabletop and a medallion underneath the base. It also holds a registered trademark for its unique configuration.
The Noguchi Coffee Table is not just beautiful but also durable. The interlocking wooden base and thick plate glass make it sturdy enough for everyday use. It is also available in various sizes to fit any space, making it a versatile piece of furniture. However, it should be noted that the table requires assembly and extra care, as any damage resulting from the table being moved or bumped is not covered under warranty.
Overall, the Noguchi Coffee Table is a timeless piece of furniture that adds a touch of elegance and sophistication to any room. Its iconic design, high-quality materials, and excellent craftsmanship will surely be a treasured piece for generations.
Womb Chair
The Womb Chair and Ottoman by Eero Saarinen, manufactured by Knoll, is a timeless classic of midcentury modernism. The chair’s organic form and movable cushions create a comforting sense of place, perfect for curling up with a book or relaxing after a long day. Saarinen’s use of foam molded over a fiberglass shell created a single-piece form that facilitates a relaxed sitting posture. The chair is available with leather or fabric upholstery and a chrome or black frame.
The Womb Chair and Ottoman’s expressive sculptural forms can also be found in Saarinen’s architecture, from the TWA Terminal at New York’s JFK Airport to the Gateway Arch in St. Louis. Designed in response to Florence Knoll’s request for a chair she could curl in. The Knoll Womb Chair has become an iconic representation of mid-century organic modernism. The set is manufactured according to the designer’s original specifications and has a 5-year warranty.
Overall, the Womb Chair and Ottoman is a luxurious and comfortable addition to any home or office. Its enveloping shape, and modern style make it an instant classic that will always stay in fashion. The set is also versatile, allowing for different sitting postures and foot placements, and comes fully assembled and ready to use right out of the box.
Is Design Within Reach Furniture Worth It?
Given the mixed reviews of DWR furniture, many potential customers may need clarification on whether it’s worth investing in their designs. Ultimately, the answer will depend on several factors, including your taste, budget, and priorities.
On the one hand, DWR is known for offering high-quality, unique designs that add luxury and style to your home. If you’re passionate about design and value having beautiful and functional furniture, investing in a piece from Design Within, Reach is worth it.
On the other hand, as noted in the customer reviews section, there have been issues with delivery, customer service, and product quality that have left some customers feeling frustrated and disappointed. Additionally, the price point for DWR furniture is often relatively high, which may be prohibitive for some budgets.
Whether DWR furniture is worth it will depend on your circumstances and priorities. Value unique design and are willing to invest in high-quality furniture. It may be worth exploring their offerings. However, it might be worth considering other furniture brands or retailers if you prioritize affordability or have concerns about delivery and customer service.
Design Within Reach Furniture Promotions & Discounts
DWR occasionally offers promotions and discounts on their furniture, which can help make their designs more affordable for customers. One way to stay up-to-date on these offers is to sign up for their email newsletter, which frequently includes sale alerts and discount codes.
Another way to save on DWR furniture is to shop during significant sale periods, such as Black Friday, Cyber Monday, or the annual Herman Miller sale, which DWR participates in. During these sales, customers often find discounts ranging from 15% to 30% off select furniture pieces.
It’s also worth noting that DWR offers a “price match guarantee,” which means they will match a lower price offered by a competitor on the same item. However, certain restrictions and exclusions may apply, so reading the terms and conditions is essential.
While promotions and discounts can help make DWR furniture more accessible to a broader range of customers, it’s important to remember that their designs still come at a premium price point. As such, it’s essential to carefully consider your budget and priorities before making a purchase.
Where to Buy Design Within Reach Furniture
DWR operates both online and brick-and-mortar stores, making it easy for customers to purchase their furniture most conveniently.
To purchase DWR furniture online, visit their website at dwr.com. There, you’ll find a wide selection of furniture pieces, detailed product information, and customer reviews to help you make an informed decision. You can also use their website to track your order, access your account information, and contact customer service if you need assistance.
If you prefer to see DWR furniture in person before purchasing it, you can visit one of their physical stores. They have several locations throughout the United States, including in major cities like New York, Los Angeles, and San Francisco. Each store is designed to showcase Design Within Reach’s furniture and accessories in a way that helps customers envision them in their own homes. In addition, the stores often host events and design consultations to help customers find the perfect piece for their space.
Finally, it’s worth noting that some DWR furniture pieces are also available through select authorized retailers. DWR has carefully selected these retailers and is known for their commitment to quality and customer service. Suppose you’re interested in purchasing DWR furniture through an authorized retailer. In that case, you can contact customer service for a list of current partners.
No matter where you choose to purchase DWR furniture, it’s essential to ensure you’re buying from a reliable source to ensure the authenticity and quality of the piece. By purchasing directly from DWR or one of their authorized retailers, you can have confidence in your purchase and enjoy your new furniture for years to come.
FAQs
The delivery time for Design Within Reach Furniture depends on the product and your location. Most items are shipped within 1-2 weeks, but some custom orders may take 12-16 weeks.
Yes, Design Within Reach Furniture offers a warranty on all products. The length and coverage of the contract vary by product. It’s essential to review the warranty information before making a purchase.
Yes, Design Within Reach Furniture accepts returns within 30 days of delivery. However, some products may have a restocking fee, and the customer is responsible for return shipping costs.
Yes, Design Within Reach Furniture offers financing through Affirm. You can apply for the funding at checkout and choose a payment plan that works for you.
Yes, Design Within Reach Furniture offers white-glove delivery for an additional fee. This includes delivery, unpacking, assembly, and debris removal.
Conclusion
In conclusion, DWR furniture is a well-known modern brand offering many stylish and innovative products. While there are some negative reviews regarding their customer service and delivery, many customers appreciate the quality and design of their furniture. With periodic sales and financing options available, it can be a worthwhile investment for those looking to add a touch of contemporary style to their home or office. It is essential to do thorough research, read reviews before purchasing, and consider factors such as shipping time and white-glove delivery fees. DWR furniture is a reputable option for those seeking modern furniture with designer collaborations and a mid to high-end price range.
