Farfetch Review



Rating: 4,0
Buyer Contentment: 80%
Our Conclusion: Good

When it comes to high-end fashion, Farfetch is the go-to destination for those seeking designer clothing and luxury goods. Founded in 2007 by José Neves, this popular online marketplace has since become a significant player in the fashion industry, offering an extensive selection of products from some of the world’s leading designers. In this review, we will look at the features and services provided on the platform, as well as customer ratings and reviews from existing users. We will also discuss what makes it stand out from other online retailers so you can decide if it’s right for you.

What is Farfetch?

Farfetch is an e-commerce platform connecting customers with luxury fashion and lifestyle items from designers worldwide. The company was founded in 2007 by Portuguese entrepreneur José Neves, and since then, it has increased to become a leading player in the online retail market. Today, Farfetch’s website offers customers access to over 2,000 brands from more than 50 countries worldwide. With its diverse selection of designer apparel for men and women, as well as homewares, accessories, and beauty products, Farfetch provides shoppers with a unique shopping experience.

Where is Farfetch based?

Farfetch works as a fashion retail platform that offers shoppers access to designer clothing, shoes, accessories, and more products from over 700 independent boutiques around the world. But where strictly is Farfetch based?

The headquarters are located in London, United Kingdom. However, their technology and operations teams are spread across Porto, Lisbon, and Los Angeles offices. It has expanded its global presence with new offices in São Paulo and Tokyo and warehouses worldwide. These have enabled them to provide excellent customer service for their customers all over the globe through their innovative distribution network. 

Is Farfetch Legit or a Scam?

Farfetch is a marketplace that has become increasingly popular recently. With over 700 designer boutiques worldwide, They offer customers a wide selection of clothing, shoes, and accessories from top designers like Gucci, Dolce & Gabbana, Balmain, and more. But with this large selection comes some questions about Farfetch’s legitimacy and authenticity. Are these designer products authentic? Is it safe to shop on the site?

To answer these questions, we looked at many reviews of Farfetch and its policies and processes. Studies point to customer satisfaction with their purchases on the website, indicating that what they receive is what they ordered. Based on this, we can conclude that Farfetch is a legit company, and selling items and offers are authentic and correspond to reality. We can confidently state that the Farfetch website is legit and not a scam. Therefore you can use Farfetch website for your next online luxury fashion shopping.

Is Farfetch Safe to Order From?

Farfetch takes many steps to ensure its customers have a safe shopping experience. The official website utilizes stringent security protocols and encryption to protect customer data and payment information. Additionally, they offer secure payment gateways like Paypal, Apple Pay, and Google Pay which are convenient ways for customers to pay without having to enter credit card information directly into the site.

Is Farfetch Selling Only Authentic or Fake Items Too?

Many customers visiting online stores with a large selection of clothing, accessories, and designer items from famous brands ask whether this store sells real or fake. Farfetch takes pride in providing customers with genuine designer labels and products sourced from trusted retailers. All of its products go through rigorous quality control checks before they are shipped out to ensure they meet the highest standards of authenticity and condition. In addition, the company has established partnerships with leading authentication companies like Entrupy and Certilogo to help verify the authenticity of every item sold on their website. That’s why Farfetch sells authentic and doesn’t sell fake items.

Does Farfetch Sell Used Clothing?

Yes, Farfetch does sell used clothing. Offering a plethora of pre-owned pieces, shoppers will find a wide selection of vintage and limited edition items from some of the world’s most sought-after designers. Whether it’s an iconic Hermès Birkin bag or a classic Chanel tweed jacket, Farfetch has covered you. Furthermore, they offer rare finds from luxury labels such as Louis Vuitton and Gucci. With hundreds of secondhand styles to choose from, customers are sure to discover something special at Farfetch. Almost all items have been inspected for quality assurance before being displayed on our website to ensure you get the best value for your money.

Farfetch Review Two Women Fashion Looks

Why is Farfetch So Popular?

Farfetch is the perfect example of a modern e-commerce platform that offers users a superior shopping experience. It is known for its wide selection of luxury fashion items from over 2000 designer brands, making it one of the most sought-after platforms for fashion lovers. The vast selection and easy-to-use search options make Farfetch an invaluable tool in anyone’s arsenal for finding unique clothing and accessories. But what makes Farfetch stand out from other online retailers?

Farfetch isn’t its own stores and brands but allows customers to shop from leading boutiques across the globe with just a few clicks. Its virtual ‘shopping mall’ provides access to exclusive collections from top designers in one place, without traveling or visiting multiple stores.

How do I Contact Farfetch Customer Support?

If you need assistance or have questions about your purchase from Farfetch, there are several ways to get in touch with them. First off, they provide live chat support on their website, which allows you to quickly connect with a customer service representative who can answer your queries. Alternatively, they offer telephone support where customers can call +44(0)20 3962 2362 during business hours.

Does Farfetch Ship Internationally?

Farfetch offers international shipping on all orders, with delivery times varying by destination. Depending on where your order is being shipped, you can expect delivery between 2 and 6 business days for standard shipping. It also offers express shipping for an additional cost, with orders arriving in as little as 1-2 days, depending on location. Additionally, it ships to more than 190 countries and territories worldwide, so there’s no need to worry about whether it will send to your site – chances are it will!

Returning Items to Farfetch

When purchasing items from Farfetch, customers can rest assured that the return policy is simple. Every order purchased on it is eligible for a full refund within 14 days, starting from the day your order was delivered.

If you have an account on Farfetch, visit Orders & Returns. If you placed your order as a guest, enter your guest order details here. After that, locate the order you wish to cancel, select Return Item (s), and indicate the return reason for each item. There are two options for returning products. One will always be available, depending on your location:

  1. Schedule a free returns pickup (Select your collection address and quantity of packages, set a date and time for collection, and then click Book Collection).
  2. Return for free at a nearby drop-off location (Choose the in-store or drop-off option in your account and bring the return to the Farfetch partner boutique or courier drop-off location of your choosing).

To prepare your return, place the item in the Farfetch packaging; do not forget brand-specific boxes, dust bags, or cases. Attach your Return Label to the exterior of the shipping box. If you are returning several beauty products that arrived in separate parcels, please repackage them with fresh Return Labels in their original packaging. If a Return Note was included with your order, affix it to the package’s exterior. Give the courier the Waybill Doc. Note the Waybill Number to trace your return.

When your box is collected or delivered, you must request that the courier scan the label so that you can trace your return.

Note that the returned item should be in its original condition, with all tags still attached, and include all accessories, such as dust bags or hangers, that were originally sent with your order. Customers wishing to return items should ensure they have securely repackaged their item(s) before returning them to Farfetch’s warehouse or physical store location (depending on which option is available locally).

Get a Refund from Farftech

Once Farfetch brand or a partner boutique receives your return, it may take up to 6 calendar days to process. When your return is accepted, your refund will be issued to the original payment method minus shipping fees. Depending on your payment source, refunds can take up to 14 days to appear in your account.

Get a Refund from Farftech in Cryptocurrency

Farfetch has recently announced that it will offer its customers cryptocurrency refunds. This is an exciting development for those looking to get involved in the digital currency market and anyone who wants to purchase from the fashion website.

Farfetch will allow its customers to receive refunds directly into their cryptocurrency wallets within six days. Farfetch is one of the first companies to accept cryptocurrencies as payment and offer refunds in this format. The company states that they are making this move to cater to the growing demand for crypto payments among customers who may not have access to traditional banking methods or credit cards.

If you paid with bitcoin for your order, TripleA would handle your refund in the original cryptocurrency at the current exchange rate once your return has been accepted by our brand or partner boutique. TripleA, our payment partner, will utilize the email address you provided at checkout to notify you once your refund has been completed.

To get your refund, send an email to TripleA with the following information:

  • Full Name
  • National ID, Passport, or Business Registration Number
  • Country of Residence
  • Crypto Address to receive your refund

TripleA will complete your refund after you give the needed information, and you will receive a confirmation email. You must claim your refund from TripleA within 30 days of receiving the email. If you successfully assert a refund, the cryptocurrency should be returned to your wallet within the same business day, depending on how congested the blockchain is. Don’t hesitate to contact the TripleA Customer Service team at support@triple-a.io if you require assistance.

Brands and Designers to Choose on Farfetch

Shopping for designer clothing and accessories can be an intimidating task. With so many brands, designers, and retailers to choose from, it can be hard to know where to start. Farfetch is the perfect platform for finding premium fashion labels from around the world without having to break the bank. 

Through our review, we explored a range of different brands and designers that are available on this online marketplace. From renowned Italian luxury names like Gucci, Versace, and Prada to emerging streetwear labels like Balenciaga, Off-White, and Acne Studios, there’s something for everyone on Farfetch. Plus, with new arrivals added daily, you can browse through the latest drops from big-name brands as soon as they hit shelves. Whether you’re looking for an everyday outfit or something more special for a night out, you’ll find it all at Farfetch! 

Farfetch Review Prada Look

Regular Sales of High-Quality Products from Trusted Brands

Regular sales of high-quality products from trusted brands are the cornerstone of Farfetch’s business model. They make regular sales available so shoppers can purchase stylish clothing from famous fashion brands at discounted prices without sacrificing quality or style. Furthermore, all purchases are backed by a comprehensive customer satisfaction guarantee, ensuring customers receive only top-quality product offerings from leading designers and brands.

Farfetch Discount Coupon Valid Until

Free shipping on orders over $200 for US

With the latest in high-end apparel and accessories, Farfetch offers shoppers a one-stop shop for luxurious items worldwide. Farfetch offers free shipping on orders over $200 to customers within the United States. This promotion applies to both domestic and international purchases made in USD currency. Customers can enjoy free delivery on orders of $200 or more with no codes needed – shop as usual and select their preferred delivery method at checkout. For those looking to take advantage of this offer, it’s important to remember that the qualified order total must be above $200 after any discounts or taxes have been applied.

Farfetch Ratings

Top Review

Isabelle’s Style “I recently picked up a few items from Farfetch in preparation for my upcoming trip to Korea. As an Australian, I was excited to finally get my hands on a brand that doesn’t have a boutique here in Sydney, Aspinal of London. I first learned about this brand by seeing some bags on Kate Middleton, and I was immediately sold. I’ve been shopping with Farfetch for years, and one of the main reasons is that there are a lot of brands that we don’t have physical stores for in Australia, so it’s amazing that I can find so many different brands on Farfetch. 

The shipping to Australia only took three or four days, which is amazing, and returns and exchanges are really easy to do. The platform connects over 750 of the world’s best department stores, boutiques, and brands to customers all over the world. I also love their loyalty program called Access, as depending on how much you shop with Farfetch in a given year, you can unlock features like an extended returns period, free shipping, access to exclusive brands, and early access to sales. The benefits are vast. I would definitely recommend Farfetch to anyone looking for a variety of stock selections and easy returns.”

Positive Reviews

“I am a consumer who purchased two Stone Island coats. They arrived in two separate deliveries, one from England and the other from Italy. I placed my order, went to the brand reviews page, and was scared because of some of the reviews. Anyway, there was no need to fear because the England order arrived in 3 days and the Italy order arrived in 6 days. Both jackets feature Certilogo, proving their authenticity.”

“Since”2017, I’ve beenI’velizing Farfetch. The customer service is exceptionally courteous and helpful. I’ve placI’veeveral orders with no issues like size or damaged items. I just submitted a return request (for an oversized jumper), and the process was straightforward and convenient.”

“The most incredible store. I needed a Balenciaga jacket for a Christmas present, and they let me know as soon as it was back in stock. There was never an issue with the delivery. However, they are a perfect 10 of 10 for an internet purchasing experience. I wish I could rade them better, especially considering the variety of products they received. It’s like shopping in Harrods, Selfridges, and Harvey Nicks simultaneously, but without the hassle of walking and paying. It merely makes it so much easier for Farfetch to show you what is in stock and simple gorgeous online shopping made simple.”

Negative Reviews

“In December, I ordered two black outfits from Farfetch. One of them had a deodorant stain, which I washed off because I needed to wear the dress to an event and didn’t have time to return it. I opted to return the other outfit because it did not resemble the image on the website. I was surprised to receive an email weeks later alleging that I sent it back with a stain and that they would not refund me. I frequently shop at Net-A-Porter and have never had a similar problem. Customer service is atrocious.”

“This firm should be avoided at all costs. They accept no responsibility for defective materials delivered. They state that it is not their problem. In three wears, these $400 expensive Chloe sneakers broke apart. There is no customer service. Stick with Net-A-Porter or matches, both of which are reputable and authentic.  Farfetch continues to reaffirm that they take no responsibility for any of their goods sold because they are the ‘intermediary.’ I.e., the company has ZERO intention of honoring its EU or Consumer Law commitments, regardless of how much you paid or how faulty it is. Their activities are highly illegal.”

“I ordered an Isabel Marant suede jacket from Farfetch, tried it on, quickly realized it wasn’t for me, and returned it in PERFECT condition with no flaws. However, they declined to issue a refund, claiming that their partner shop refused to accept the item due to flaws. They also sent me images of the flaw (a pen ink blot on the jacket) and accused me of causing the damage myself. I can only presume that one of the partner boutique staff ruined the jacket, which they refuse to admit because I returned it in perfect shape. Because the jacket cost me a lot of money (about 1.200€), I can only express my disappointment that Farfetch is not taking responsibility for the mistakes and lies of their business associates, demonstrating how deceptive this firm is. I recommend you avoid their website and acquire the needed things from a more reliable merchant.”

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